1. Where is your factory located?
Our factory is located in China. It takes about 1.5 hours by car from Guangzhou. You can also reach us via the local Metro network for an easy visit.
2. Do you provide samples?
Yes, we can provide samples for most of our resin chair products. We charge a nominal sample fee, which is fully refunded once you place a bulk order. Please note that shipping costs for samples are to be covered by the buyer.
3. How can I know the completion status of my order?
Our workflow is highly transparent: 30% deposit payment -> Start of production -> We take photos for your confirmation -> Logistics check -> Shipment booking -> Client notification (ETD & ETA) -> Container loading -> Balance payment -> Document dispatch.
4. How long is the delivery time?
Normally, production takes 7-15 days depending on the product type and quantity. For instance, producing 1,000 pieces of resin chairs takes approximately 15 days.
5. What is the warranty period for the chairs?
We offer a 3-year warranty under proper usage conditions. During shipping, we also include touch-up materials in the container to easily resolve any future minor scratches.
6. How does your factory handle quality control?
Quality is our core value. All products are strictly inspected and certified by our professional Quality Control (QC) team before shipment.