Q1: What kind of payment terms are accepted?
We accept T/T (Telegraphic Transfer), Western Union, Paypal, and MoneyGram.
Q2: When can the goods be delivered after the order is placed?
Depending on your customized specifications, it can range from 10 days to 30 days. For standard catalog products in stock, immediate shipment is available. Most orders are processed and shipped within 15-20 working days. Detailed delivery estimates are specified on the proforma invoice.
Q3: How long does it take for customers to receive the goods?
Apart from the production lead time, transit time to destination ports worldwide usually takes between 10 to 25 days. We will select the fastest shipping method possible to ensure prompt delivery.
Q4: Are the items shown on the website ready to deliver after an order is placed?
Most products require manufacturing once the order is finalized. Seasonal stock may be available. Please check with our sales representatives for up-to-date stock information.
Q5: How can I get a quotation and place an order?
Simply share the item numbers or design links of interest, and our sales team will draft a detailed quotation. A proforma invoice will be provided upon confirmation, and production will begin as soon as the advance payment is received.
Q6: Do you accept OEM and custom designs?
Yes, we specialize in custom models, rattan materials, and custom-colored cushions. Feel free to send us your requirements, and we will update you with production photos step-by-step.